Return & Exchange Policy

We want you to feel confident when shopping with Tag Wear. If there is an issue with your order, please contact us and our team will assist you.

Exchange Eligibility

An item may be eligible for exchange if you contact us within 7 days of delivery and the item is:

Unused, unworn and unwashed
In its original condition
Returned with original tags and packaging where applicable
Accompanied by your order details

Size Exchange

Size exchanges are subject to stock availability. If the requested size is unavailable, our team will advise you on the available options.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and share your order number along with clear photos or video. Once verified, we will arrange an appropriate resolution.

Non-Exchangeable Items

We may not accept an exchange where:

The item has been worn, washed, altered or damaged after delivery
Tags or original packaging have been removed where applicable
The exchange request is made after the allowed period
The product was sold under a promotion clearly marked as non-exchangeable or final sale

Shipping Charges for Exchanges

For a change-of-mind or size exchange, courier charges may be payable by the customer. If the item received was incorrect, damaged or defective and the issue is verified, Tag Wear will determine the appropriate shipping arrangement.

Refunds

Where a refund is approved, it will be processed using an available payment method after the returned item has been received and inspected. Courier charges may be non-refundable unless the return is due to an error on our side.